FAQs

Do you offer a free trial?

Yes, we offer a fully featured 14-day free trial during which you can put Better Clinics through its paces and see if it’s right for you. No obligation, no risk – Simply Sign Up.

Can I upgrade from the free trial to a paid plan?

Yes, you can upgrade your free trial to a paid plan after your 14-day trial has ended. All of your data (clients, appointments, sales, expenses, etc) will remain within your account. The upgrade process is easy, when you next login after your 14-day trial you will be prompted to enter your credit card details and once entered you will be logged into your account.

Are there any contracts to sign?

No. After your 14-day free trial, payments are made either month-by-month or annually (if you want to enjoy a discount) and you can cancel at any time. If you cancel we will stop billing you immediately and you only incur the charges you have been billed prior to cancellation.

When I sign up do I get access to all features?

Yes! When you sign up, you’ll automatically get 14-days free but of course you’ll get all the features listed on our features page.

Can I use better Clinics on either my Mac or PC?

Yes you can! Better Clinics can be accessed through your choice of web browser on either a mac or PC.

What web browsers work with Better Clinics?

Better Clinics runs on all browsers

How do I cancel my account?

You can cancel your account at any time by logging into your account and clicking on “Close My Account” within the “Settings > Billing” tab.

How much data can I store in Better Clinics (clients, sales, appointments, etc)?

Unlimited! Yep, you are free to have as many client details in your account as you like – giving you ultimate freedom.

I’m using another system, can I import my stuff?

Yes. You can import all your client details straight into Better Clinics using a number of file formats including Excel and csv.

Is my data safe and secure?

Yes. We have partnered with one of the world’s leading hosting providers to ensure that your Better Clinics is secure at all times and that we have 99.99% uptime. Better Clinics is hosted with Amazon. These guys know their business and they’ve grown into one of the world’s top hosting providers. We focus on building great software so you can build great health and fitness businesses. We let these guys do what they do best – web hosting and infrastructure. We leverage their multi-million dollar investment so that you can be super confident in our software.

Which payment methods do you accept?

We accept Visa and MasterCard.
When purchasing from us your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) high grade encryption technology. In fact, every screen you access in your Better Clinics account uses 256-bit high grade encryption.

Do you offer refunds?

We don’t offer refunds, but we do offer a fully featured 14-day risk and obligation free trial. We have a simple refund and cancellation policy if you want to check it out.

How do I cancel my account?

You can cancel your account at any time by logging into your account and clicking on “Close My Account” within the “Preferences > Billing” tab.

Will my trial data still be there for you after my free trial?

If you decide to continue with Better Clinics after your free trial, all your data will still be there, you won’t lose a thing. Once you’ve entered your credit card details you’ll be able to access your Better Clinics account immediately and all your previous data.

I still have some questions

Sure, we’re more than happy to help! To speak with one of our team members, please get in touch and we’ll be give you a call to talk through any questions!

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14-day free trial. No credit card required

“it revolutionised the way we ran our clinics”

SARAH SMITH – CLINIC NAME

“I’m don’t know how we managed before , bookings are up”

JAMIE SMITH – CLINIC NAME