In the world of allied health, every appointment counts. Whether you’re a physiotherapist, chiropractor, speech pathologist or massage therapist, missed sessions don’t just affect your bottom line—they also interrupt the continuity of care for your clients.
No-shows can happen for many reasons: forgetfulness, scheduling conflicts, or simply a lack of reminder. The good news? A simple, automated solution can make a world of difference: SMS reminders.
At Better Clinics, we help health and wellness professionals streamline operations and enhance client communication. One of the easiest and most effective tools we offer? Automated SMS reminders that help reduce no-shows and keep your schedule on track.
Why No-Shows Hurt Your Practice
Let’s be honest—no-shows are frustrating. You’ve reserved time, prepared for your client, and then… nothing. Over time, missed appointments can lead to:
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Lost revenue from unfilled time slots
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Increased admin work rescheduling and following up
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Reduced access for other clients who could’ve used that time
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Lower client engagement, especially if there’s no follow-up
And while some no-shows are unavoidable, many are simply preventable with a quick reminder.
Why SMS Reminders Work
Text messages are opened more than 90% of the time, usually within minutes. Unlike emails that get buried or calls that go unanswered, SMS reminders are direct, timely, and highly effective.
Here’s why they work so well:
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They’re short and to the point
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They reach clients instantly
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They feel personal and relevant
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They serve as a gentle nudge that keeps the appointment top-of-mind
A well-timed SMS can mean the difference between a missed session and a confirmed one.
The Benefits of SMS Reminders with Better Clinics
Reduce No-Shows, Increase Attendance
Automated reminders reduce human error and client forgetfulness—two of the most common causes of no-shows. By sending messages ahead of time, you increase the chance that clients either show up or reschedule in advance.
Save Time with Automation
Say goodbye to manual texts or phone call reminders. With Better Clinics, SMS reminders are automated and can be scheduled to go out at the right time—whether that’s a day before or hours before the session.
Personalised Messaging
Keep it warm and friendly with custom SMS templates. Include your clinic name, appointment time, and even a cancellation link if you want to make it easy for clients to reschedule.
Improve Client Experience
Clients appreciate a helpful reminder. It shows you’re organised, professional, and care about their time. This simple touch can go a long way in strengthening client loyalty.
Setting Up SMS Reminders is Simple
Better Clinics makes it easy to integrate SMS reminders into your workflow. You can:
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Automatically send reminders for all upcoming appointments
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Customise timing and frequency of reminders
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Use templates or write your own message
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Track delivery and manage follow-ups efficiently
And because it’s built into your clinic software, there’s no need for third-party apps or manual syncing.
Start Reducing No-Shows Today
Automated SMS reminders are a small step that delivers big results. With fewer missed appointments, a more consistent schedule, and a better experience for your clients, your clinic can operate more smoothly—and profitably.
Curious to see the difference SMS reminders can make?
Try Better Clinics free for 30 days.